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Shipping Policy

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At Callista Fashion Shop, we combine premium activewear with seamless service. Just as our technical fabrics are designed for performance, our shipping and returns policies are crafted for your convenience.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Shipping Destinations

We ship worldwide except to certain remote areas in Asia. Duties and taxes may apply depending on your country’s regulations.

Returns & Exchanges

We want you to love your Callista activewear as much as we do. If you’re not completely satisfied, our straightforward returns process ensures premium service to match our premium products.

Return Policy Overview

• Return window: 15 days from delivery date
• Condition: Items must be unused, unworn, with original tags and packaging
• Proof of purchase: Required for all returns

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on:

• Headwear (hats, caps, headbands)
• Leggings (due to intimate fit requirements)

Exceptions: We will accept returns if these items arrive damaged or defective.

How to Return an Item

1. Contact Us: Email [email protected] within 15 days of receiving your order with:
   • Your order number
   • Product details (name, size, color)
   • Reason for return
2. Wait for Approval: Our team will respond within 1-2 business days with return instructions and an RMA number.
3. Package Securely: Include all original tags and packaging with a copy of your order confirmation.
4. Ship Your Return: Send to:
   Callista Fashion Shop Returns
   2375 Hott Street
   Oklahoma City, OK 73162
   United States

   Note: Use a trackable shipping method as you’re responsible for return shipping costs.

Refund Processing

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the issue and your order number. We’ll arrange a replacement or refund and provide a prepaid return label if needed.

Need Help?

Our customer happiness team is here to ensure your Callista experience matches the quality of our activewear. Contact us at [email protected] for any shipping or returns questions.

Performance meets satisfaction: From our technical fabrics to our customer service, every detail is designed with your active lifestyle in mind.

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