Term and Conditions
[/text_box] [/ux_banner] [row] [col span__sm=”12″]Welcome to Callista Fashion Shop (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website callistafashion.com and all purchases made through it. By accessing our site and making purchases, you agree to be bound by these terms.
1. Website Use and Intellectual Property
1.1 Access and Eligibility
Our website and services are available to users who are at least 18 years old or the age of majority in their jurisdiction. By using our site, you represent you meet these requirements.
1.2 Intellectual Property Rights
All content on this website, including text, graphics, logos, images, and software, is the property of Callista Fashion Shop or its content suppliers and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.
1.3 User Conduct
You agree not to:
- Use the website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the website’s operation
- Submit false or misleading information
2. Products and Services
2.1 Product Descriptions
We strive for accuracy in product descriptions, colors, and images but cannot guarantee complete accuracy. Product dimensions are approximate. If you receive a product that is not as described, you may return it following our Return Policy.
2.2 Product Availability
All orders are subject to product availability. If an item becomes unavailable after you place an order, we will notify you and either cancel that item or offer a suitable alternative.
2.3 Technical Activewear Features
Our premium activewear is designed with performance in mind, featuring:
- Moisture-wicking technical fabrics
- Four-way stretch for full range of motion
- Flatlock seams to prevent chafing
- UPF sun protection in select styles
3. Orders and Payments
3.1 Order Process
When you place an order, you will receive an order confirmation email. This constitutes our acceptance of your order. We process orders within 1-2 business days (excluding weekends and holidays).
3.2 Pricing
All prices are in USD and exclude applicable taxes and duties. We reserve the right to correct pricing errors that may occur.
3.3 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
You represent that your payment information is accurate and that you are authorized to use the payment method.
3.4 International Orders
We ship worldwide except to certain remote areas in Asia. Customers are responsible for any customs duties, taxes, or fees imposed by their country.
4. Shipping and Delivery
4.1 Shipping Options
We offer two shipping methods:
Standard Shipping (DHL/FedEx):
- Delivery time: 10-15 business days after shipment
- Flat rate: $12.95 USD
Free Shipping (EMS):
- Delivery time: 15-25 business days after shipment
- Free for orders over $50
- Available for all international destinations (excluding some remote areas in Asia)
4.2 Delivery Issues
If your package is lost or significantly delayed, contact us at [email protected]. We will work with the carrier to resolve the issue.
5. Returns and Exchanges
5.1 Return Policy
We want you to love your Callista activewear. If you’re not satisfied, you may return most items within 15 days of delivery for a refund or exchange.
Return Requirements:
- Items must be unused, unworn, with original tags and packaging
- Proof of purchase required
- Return shipping costs are the customer’s responsibility
- Refunds exclude original shipping fees
5.2 Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Headwear (hats, caps, headbands)
- Leggings (due to intimate fit requirements)
Exceptions are made for damaged or defective items.
5.3 Return Process
- Contact us at [email protected] within 15 days of delivery
- Include your order number and reason for return
- Wait for return authorization and instructions
- Ship items to: Callista Fashion Shop Returns, 2375 Hott Street, Oklahoma City, OK 73162, United States
5.4 Refund Processing
Refunds are processed within 3-5 business days after we receive your return. Credit card refunds take 5-10 business days to appear on your statement. PayPal refunds typically process within 3-5 business days.
6. Limitation of Liability
Callista Fashion Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products. Our total liability for any claim related to these terms or your orders shall not exceed the amount you paid for the products in question.
7. Privacy and Data Protection
Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.
8. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site after changes constitutes acceptance of the new Terms.
9. Governing Law
These Terms shall be governed by the laws of the State of Oklahoma, United States, without regard to conflict of law principles.
10. Contact Information
For questions about these Terms or any other inquiries, please contact us at:
Callista Fashion Shop2375 Hott Street
Oklahoma City, OK 73162
United States
Email: [email protected]
